Refund Policy

1. Satisfaction Guarantee

dnmarklet offers a 100% satisfaction guarantee on all our products. If you're not completely satisfied with the quality, freshness, or condition of any item in your order, we will provide a refund or credit at our discretion.

This guarantee applies to both one-time purchases and subscription deliveries.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• Quality Issues: Products that are damaged, spoiled, or otherwise not up to our quality standards upon delivery
• Missing Items: Products that were charged but not included in your delivery
• Incorrect Items: Products that were delivered but different from what you ordered
• Late Delivery: Deliveries that arrive significantly outside the scheduled delivery window, resulting in product spoilage
• General Dissatisfaction: If you are unhappy with a product for any reason

3. Refund Request Timeframe

To be eligible for a refund, you must notify us of the issue within:

• 48 hours of delivery for quality issues, missing items, or incorrect items
• 24 hours of the scheduled delivery time for late deliveries

We strongly recommend that you inspect your order as soon as possible after delivery to ensure timely reporting of any issues.

4. How to Request a Refund

We do not typically require you to return perishable items. For non-perishable products, we may request that you return the item before processing a refund. If a return is required, we will provide instructions and may cover return shipping costs depending on the circumstances.

5. Types of Services and Refund Conditions

5.1 Fixed-Price Projects

For fixed-price mobile app development projects:

• Project Cancellation Before Commencement: If a project is canceled before any work has begun, a full refund minus a 10% administrative fee may be issued.
• Project Cancellation During Development: If a project is canceled during the development phase, refunds will be prorated based on the percentage of work completed and deliverables provided.
• Deliverable Non-Conformity: If we fail to deliver as per the agreed specifications and are unable to remedy the issues within a reasonable timeframe, a partial refund may be considered.

5.2 Time and Materials Projects

For time and materials-based mobile app development projects:

• Work Already Performed: Hours already worked and materials already utilized are generally not refundable, as they represent services already rendered.
• Advance Payments: Any unused portion of advance payments may be refunded upon project termination, minus any applicable fees.

5.3 Consultation Services

For consultation services:

• Scheduled Consultations: Cancellations made at least 48 hours before a scheduled consultation may receive a full refund.
• Late Cancellations: Cancellations made less than 48 hours before a scheduled consultation may be subject to a cancellation fee of up to 50%.
• Completed Consultations: Once a consultation has been provided, it is generally not eligible for a refund.

6. Non-Refundable Items and Services

The following items and services are generally not eligible for refunds:

• Services that have been fully delivered and accepted by the client
• Custom development work that has been completed according to specifications
• Third-party services or licenses purchased on behalf of the client
• Rush fees or expedition charges
• Services where the client has violated the terms of service or contract

7. Refund Methods and Processing Time

Refunds will be issued using the original payment method when possible:

• Credit/Debit Card Payments: Refunded to the original card (processing time: 5-10 business days)
• Bank Transfers: Refunded to the originating account (processing time: 7-14 business days)
• Alternative Payment Methods: Refund methods and timeframes may vary for other payment types

Please note that while we process refunds promptly, the time it takes for the refund to appear in your account depends on your financial institution's policies.

8. Disputes and Resolution

If you disagree with our decision regarding your refund request, you may appeal by contacting our customer service team with additional information supporting your case. We will review your appeal and respond within 10 business days.

For unresolved disputes, we encourage clients to work with us to find a mutually acceptable solution. If necessary, disputes may be resolved through the dispute resolution methods outlined in our Terms and Conditions.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage clients to review this policy periodically to stay informed about our refund practices.

10. Contact Information

If you have any questions about this Refund Policy or would like to request a refund, please contact us at: